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Christmas Trees are subject to a standard 3-5 day delivery window. This means that once your order for a tree is placed, the tree will be despatched and delivered within 3-5 days on orders placed prior to 12 midday on the day of order.
All other items (baubles, mini trees, garlands, wreathes) - We make every effort to get orders delivered to you within 7 working days or on a specified date if required. From time-to-time delivery times may be extended at busy periods or for other reasons beyond our control. We will inform you if we know of any expected delays or problems.
We can deliver to the UK mainland, Northern Ireland, Isle of Man, Scottish Lowlands, Scottish Highlands and Islands using Standard Delivery. Other delivery options are available to additional destinations.
We cannot deliver to UK PO Box addresses.
Free delivery - delivered within 3-5 days. (Applies to Christmas Trees, does not include mini trees, wreathes, garland)
Mini trees, Garlands & Wreathes. Our lowest rate delivery charge is £3.95 (usually for single items). Our delivery charge is based on the weight of the product, including packaging. You will be made aware of the full delivery charge at checkout before commiting to order.
Where multiple products are purchased the delivery charge will be multiplied depending on the total weight up to a maximum charge of £7.00, or an order value of £80 where our free delivery kicks in. We aim to dispatch all orders the next working day, and as we use Royal Mail or Interlink Express. Please allow three to seven working days for delivery (this may be extended at busy periods due to products being hand made to order).
You can place an order for delivery anywhere in the UK, providing our delivery service can accept it. Unfortunately, we are unable to support multiple delivery addresses per order. In the case you leave a wrong delivery address, you will be charged for redelivery tot he correct address.
Refer to your invoice to see whether there is more than one parcel. For example, if it says 1 of 2 or 1 of 3, then this means that we were unable to package your entire order on one package and you should expect a further delivery within the next few days.
If some of the items were unavailable when we went to pick your order then these items may have been cancelled from your order. Your paperwork will show the products that have been cancelled.
Out of stock items on an order will be sent as soon as available.
Before contacting us please check your emails from us. Please check your junk email folder, and ensure that the email address email@example.com is added to your ‘safe senders’ list. Then contact us quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.
If you or the intended recipient is not in when the delivery attempt is made, the courier will leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on the card to arrange re-delivery or collection of your order.
Currently it is not possible for you to order from our website for collection.
Our couriers will endeavour to deliver your order to you as quickly as possible, but sometimes delays can occur. These are usually due to circumstances beyond their control, and unfortunately we cannot accept any liability for loss of time or money.
Should you have any queries regarding the above delivery information, please e-mail us at firstname.lastname@example.org.
We are committed to protecting your privacy and adhering to the principles of The Data Protection Act 1998.
Uniquelychristmastrees.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
Uniquelychristmastrees.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22/10/2011.
In relation to the website: www.uniquelychristmastrees.co.uk (‘the Site’).
The Site is a Trading Name of Denna Group Ltd. The Site is a UK based website owned and controlled by Denna Group Ltd. Customer information is collected lawfully and in accordance with the Data Protection Act relating to the personal information you supply online. Any personal information that you provide to Denna Group Ltd, whilst www.uniquelychristmastrees.co.ukor associated entities is stored and controlled by Denna Group Ltd, located at:
Denna Group Ltd, Denna Hall, Denhall Lane, Burton, South Wirral, Cheshire, CH64 0TG.
The information collected by the aforementioned entities when you register with us at www.uniquelychristmastrees.co.uk website is generally used to communicate with you and improve our services to you where possible, and specifically, to process payments or enable third parties to carry out technical or commercial supporting functions.
In addition to personal data such as name, e-mail address, delivery address, billing address, credit or debit card number and expiry date we also store the login, password, date and time or your account creation and products you viewed or searched for, your purchase history, personal preferences and any phone number recorded or used to call our customer services number. In using the Site you accept that your personal data may be used for such purposes. We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you.
We will not sell, distribute or disclose information about you or your personal usage of the Site without your express consent or unless required or permitted to do so by law.
By subscribing to our mailing lists, you accept that your personal data may be used for such purposes. If at any time you wish to stop receiving our newsletter or any other information you may have requested from us or any other company, please email or write to Customer Services at the address given for us above or click the Unsubscribe link at the bottom of any e-mail you receive from us.
Participants have the right to access their stored data, to rectify them if required and to object to the storage of their data for legitimate purposes. We would like to keep your information up-to-date, you may change any of the basic information we keep about you at any time by e-mailing us at email@example.com.
We have business and technical partners whom we share data with to handle orders and to securely process credit and debit card payments.
Please contact us regarding any returns. We endeavour to make the returns process as swift as possible, however from time to time delays may occur. In the event of returns due to damage, we may require some photographic evidence to determine where damage originated from i.e. in transit.
If there has been a change of mind, it is the customers' responsibility to meet all costs of the returned delivery and to take care that goods returned are well packaged and are in the same condition as when we despatched them.
Should you have any queries regarding the above information, please e-mail us at firstname.lastname@example.org.
Buying from Uniquely Christmas Trees is easy and secure.
*Delivey charges may vary. We reserve the right to increase charges in-line with carrier increases.