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Customer Service

Shipping & Delivery

Christmas Trees are subject to a standard 3-5 day delivery window. This means that once your order for a tree is placed, the tree will be despatched and delivered within 3-5 days on orders placed prior to 12 midday on the day of order.

All other items (baubles, mini trees, garlands, wreathes)  - We make every effort to get orders delivered to you within 7 working days or on a specified date if required. From time-to-time delivery times may be extended at busy periods or for other reasons beyond our control. We will inform you if we know of any expected delays or problems. 

We can deliver to the UK mainland, Northern Ireland, Isle of Man, Scottish Lowlands, Scottish Highlands and Islands using Standard Delivery. Other delivery options are available to additional destinations. 

We cannot deliver to UK PO Box addresses. 

 

Delivery Options and Charges

Free delivery - delivered within 3-5 days. (Applies to Christmas Trees, does not include mini trees, wreathes, garland)

Mini trees, Garlands & Wreathes.  Our lowest rate delivery charge is £3.95 (usually for single items). Our delivery charge is based on the weight of the product, including packaging. You will be made aware of the full delivery charge at checkout before commiting to order.

Where multiple products are purchased the delivery charge will be multiplied depending on the total weight up to a maximum charge of £7.00, or an order value of £80 where our free delivery kicks in.  We aim to dispatch all orders the next working day, and as we use Royal Mail or Interlink Express. Please allow three to seven working days for delivery (this may be extended at busy periods due to products being hand made to order).

 

Delivery Addresses:

You can place an order for delivery anywhere in the UK, providing our delivery service can accept it. Unfortunately, we are unable to support multiple delivery addresses per order. In the case you leave a wrong delivery address, you will be charged for redelivery tot he correct address.

 

What if only part of your order has arrived?

Refer to your invoice to see whether there is more than one parcel. For example, if it says 1 of 2 or 1 of 3, then this means that we were unable to package your entire order on one package and you should expect a further delivery within the next few days.

If some of the items were unavailable when we went to pick your order then these items may have been cancelled from your order. Your paperwork will show the products that have been cancelled.

Out of stock items on an order will be sent as soon as available.

 

What if your order has not arrived at all?

Before contacting us please check your emails from us. Please check your junk email folder, and ensure that the email address info@uniquelychristmastrees.co.uk is added to your ‘safe senders’ list. Then contact us quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.

 

What if you’re not in?

If you or the intended recipient is not in when the delivery attempt is made, the courier will leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on the card to arrange re-delivery or collection of your order.

 

Collecting your order

Currently it is not possible for you to order from our website for collection.

 

Late Deliveries

Our couriers will endeavour to deliver your order to you as quickly as possible, but sometimes delays can occur. These are usually due to circumstances beyond their control, and unfortunately we cannot accept any liability for loss of time or money. 

Should you have any queries regarding the above delivery information, please e-mail us at info@uniquelycrackers.co.uk.

 

Privacy & Security

We are committed to protecting your privacy and adhering to the principles of The Data Protection Act 1998.

This privacy policy sets out how Uniquelychristmastrees.co.uk uses and protects any information that you give Uniquelychristmastrees.co.uk when you use this website.

Uniquelychristmastrees.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Uniquelychristmastrees.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22/10/2011.

In relation to the website: www.uniquelychristmastrees.co.uk (‘the Site’). 

The Site is a Trading Name of Denna Group Ltd. The Site is a UK based website owned and controlled by Denna Group Ltd. Customer information is collected lawfully and in accordance with the Data Protection Act relating to the personal information you supply online.  Any personal information that you provide to Denna Group Ltd, whilst www.uniquelychristmastrees.co.ukor associated entities is stored and controlled by Denna Group Ltd, located at:

Denna Group Ltd, Denna Hall, Denhall Lane, Burton, South Wirral, Cheshire, CH64 0TG. 

 

The data we collect

The information collected by the aforementioned entities when you register with us at www.uniquelychristmastrees.co.uk website is generally used to communicate with you and improve our services to you where possible, and specifically, to process payments or enable third parties to carry out technical or commercial supporting functions.

These functions may be carried out by us or by appointed third parties who are bound by Data Protection agreement and must process the personal information in accordance with this Privacy Policy.

In addition to personal data such as name, e-mail address, delivery address, billing address, credit or debit card number and expiry date we also store the  login, password, date and time or your account creation and products you viewed or searched for, your purchase history, personal preferences and any phone number recorded or used to call our customer services number. In using the Site you accept that your personal data may be used for such purposes. We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offers of products, services or information that might be of particular interest to you.

We will not sell, distribute or disclose information about you or your personal usage of the Site without your express consent or unless required or permitted to do so by law.

By subscribing to our mailing lists, you accept that your personal data may be used for such purposes. If at any time you wish to stop receiving our newsletter or any other information you may have requested from us or any other company, please email or write to Customer Services at the address given for us above or click the Unsubscribe link at the bottom of any e-mail you receive from us.

Please note that we may, from time to time provide links to other sites for purposes of providing additional information or resource that benefit you and the Site. These links may not be governed by this Privacy Policy and you should view the respective privacy policies of those sites for further information.

Participants have the right to access their stored data, to rectify them if required and to object to the storage of their data for legitimate purposes. We would like to keep your information up-to-date, you may change any of the basic information we keep about you at any time by e-mailing us at info@uniquelychristmastrees.co.uk.

 

Cookies

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the Site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the Site and improve our offering and services to you. For example, cookies will tell us whether you viewed the Site with sound or with text on your last visit. Cookies also allow us to count the number of unique and return visitors to our Site. They do not store password or credit card information.

External site that we may link to may themselves use cookies on their own websites. We have no access or control of these cookies, therefore we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of your access to any of the websites.

 

Sharing data

We have business and technical partners whom we share data with to handle orders and to securely process credit and debit card payments.

They are bound by Data Protection covenants and must process the personal information in accordance with this Privacy Policy.

Should you have any queries regarding the above Privacy Policy, please e-mail us at info@uniquelychristmastrees.co.uk.

 

Returns & Replacements

Please contact us regarding any returns. We endeavour to make the returns process as swift as possible, however from time to time delays may occur. In the event of returns due to damage, we may require some photographic evidence to determine where damage originated from i.e. in transit.

If there has been a change of mind, it is the customers' responsibility to meet all costs of the returned delivery and to take care that goods returned are well packaged and are in the same condition as when we despatched them.

Change of Mind

  • Uniquelychristmastrees.co.uk is wholly compliant with the Consumer Protection (Distance Selling Regulations) Act 2000, which allows for a 7 day "cooling off" period.
  • If the unlikely event that you decide to return an item due to a change of mind then you must contact us first either via our contact form, direct email (returns@uniquelychristmastrees.co.uk) or via telephone anytime up to 7 working days. The 7 day ‘cooling off’ period begins the day after taking delivery of your purchase form us.
  • Once we have confirmed that the goods can be returned either via email or telephone, you must ensure that the item returned is in an unused and perfect re-saleable condition. The item must be returned complete, with all the original packaging and instructions that were sent to you, otherwise we will be unable to refund you.
  • Upon satisfactory receipt of the goods we shall issue a refund for the cost of the goods only, EXCLUDING ANY DELIVERY CHARGES THAT YOU HAVE PAID, either by cheque or the original method of payment. However, YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING THE ITEM BACK TO US. If our courier collects the item on our behalf from you then we shall deduct a collection fee specified to you from the price you paid, the balance shall be paid via refund to you.
  • In cases where you arrange your own delivery back to uniqelycrackers.co.uk we strongly recommend that you obtain proof of postage in the form of a signed receipt or signed collection/delivery notification from your courier. We would also recommend using a ‘tracked’ method of delivery. Wee will not be held responsible for loss when arranging your own collections.
  • Unfortunately we regret that in the case of personalised or bespoke products we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you are in doubt about placing an order for a personalised product then please contact us and we will be pleased to assist you and provide further details.

 

Damaged Goods

  • Our policy on returns does not affect you Statutory Rights as a consumer.
  • If the goods are received damaged then we will offer you a full refund or if you prefer an alternative product. In such as case please contact us by phone, email or contact us via our website Contact Us form.  Signing for any item upon receipt confirms that the goods where delivered in good condition, however if the contents of an unopened box are damaged we ask that you contact us within 24 hours of signing. We are unable to consider any claim for damaged goods after this time period.
  • Upon confirmation of damage, confirming all our terms have been met, we will then decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable return carriage of the goods.
  • When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief written explanation of the fault. If you decide to arrange your own delivery again we strongly recommend that you obtain proof of postage in the form of a signed receipt or signed collection/delivery notification from your courier. We would also recommend using a ‘tracked’ method of delivery. If the item goes missing upon return, we may not be able to issue a refund or postage refund without this proof.
  • In the case of personalised products or any item that has been made to your specification, again we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you receive such an item that has been damaged then will repair or replace the product. Where this is not possible, a full refund will be offered.
  • In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, uniquelychristmastrees.co.uk shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question.
  • Please follow our returns authorisation procedure by contacting uniquelychristmastrees.co.uk by email or phone. We will email you a returns authorisation number along with details on how and where to send your item. Please notify uniquelychristmastrees.co.uk of the problem in writing as soon as possible and preferably within 28 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
  • Multi-buy items: Main or qualifying multi-buy items can be returned to us if they are damaged or defective. We are able to offer you a replacement for any qualifying multi-buy items. Due to the nature of these promotions, we cannot offer you a refund for the main or qualifying item alone.
  • Test of returned items: We test every single return. If a returned item is found not to be faulty by our test we will return the item to you and you will be liable for the postage. We advise you to check. We will not refund postage for items found to be in good working order. 

 

Faulty Goods

  • In the rare and unlikely event of your item developing a fault, our policy for faulty items is set out as follows: If your product develops a manufacturing fault within 7 days of accepting delivery we will offer you a full refund or a replacement item.

 

Cancellation

  • You may cancel the contract at any time but no later than 7 working days after the day you received the product by:
    • sending the notice of cancellation by email ensuring that you quote your name, address and order reference number; or
    • where you have already received the goods, following our returns authorisation procedure – by contacting uniquelychristmastrees.co.uk by email or phone. We will provide you with a returns authorisation number along with details on how and where to send your item. Wrap the item securely and include the original invoice along with your returns authorisation number. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this result in damage or deterioration, we will charge you for the reduction in value.
  • Items that are excluded from the right to cancel include the following: (a) goods made to specification or otherwise personalised; (b) items that contain consumables.
  • We will refund your credit card once we have received and processed the item as soon as possible and in any event within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the goods to uniquelychristmastrees.co.uk or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.

Should you have any queries regarding the above information, please e-mail us at info@uniquelychristmastrees.co.uk.

 

Ordering

Buying from Uniquely Christmas Trees is easy and secure.

  • Choosing an item 
    When you find an item you want to purchase, click the ‘Buy’ button. The item will be added to your shopping basket found at the top right of each page. 
  • Paying for your item 
    When you are ready to buy, click the ‘Proceed to Checkout’ button in the Shopping Basket to go through the delivery and payment confirmation process.
  • Creating an account 
    The first time you make a purchase with us you will need to register and create an account. This only takes a couple of minutes to set up and is fully secure. 
  • Choosing your payment option 
    During the checkout process we will ask you to confirm the delivery address and show you the total cost of your purchase. You can choose to pay by the following method: 
    Credit or debit card 
  • Confirming your item 
    Once you have checked your order details and clicked ‘Confirm’ your purchase is complete.

 

 Free Baubles

  • Promotional offers are based on available stocks
    • Free baubles subject to availability - if they are sold out or not available when processing the order, they will not be sent out with the order and a replacement will not be sent

 

*Delivey charges may vary. We reserve the right to increase charges in-line with carrier increases.

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Location

Phone: 0333 544 2525

Address: Denna Group Ltd, Denna Hall, Dennahall Lane,  South Wirral, Cheshire, CH640TG