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Delivery Information

Standard checkout options for Christmas trees:

*48 Hour Delivery £0.00

 

48 hour delivery*: The cut off point for 48 hour delivery is midday on any given week day, orders taken after this point will be processed the following day. Deliveries are not made on a weekends unless requested and paid for in advance. Additional charges may apply for weekend delivery if requested. Deliveries to Ireland may incure an additonal two day turnaround.

 

 *From time-to-time delivery times may be extended at busy periods or for other reasons beyond our control. We will inform you if we know of any expected delays or problems. We will not be held responsible for loss of any sort due to delayed delivery times. Deliveries will be made Monday to Friday unless specifically requested for a Saturday. A Saturday delivery will incur additional costs.

 

*If you are based on the Isle of Wight / N Ireland / Ireland or Isle of Mann or other Isle away from mainland UK additional delivery charges and times of 1 or 2 additional days will apply and be shown at the checkout before you order /  we may call you to obtain an additional delivery charge if one is incurred to us.

 

Returns

For full return details please read in fill out our returns form before contacting us http://www.uniquelychristmastrees.co.uk/returns

 

Standard checkout options for Garlands, Lights, Wreaths & Decor:

Mini trees, Garlands & Wreaths, Baubles and any other items. 

Our lowest rate UK delivery charge is Free (dependant on order value).

Our delivery charge for these items is based on the weight of the product, including packaging. You will be made aware of the full delivery charge at checkout before committing to order.

The maximum UK delivery charge is £6.49 - Usually for larger, heavier multiple product orders*. 

*Where multiple products are purchased the delivery charge will be multiplied depending on the total weight up to a maximum charge of £6.49. Deliveries will be made Monday to Friday unless specifically requested for a Saturday. A Saturday delivery will incur additional costs. If you are based on the Isle of Wight / Isle of Mann or other Isle away from mainland UK we may call you to obtain an additional delivery charge if one is incurred to us.

 

Delivery Addresses:

You can place an order for delivery anywhere in the UK, providing our delivery service can accept it. Unfortunately, we are unable to support multiple delivery addresses per order.

Unfortunately we cannot deliver to UK PO Box or BFPO addresses

 

Live on an Island?:

If you are based on the Isle of Wight / Isle of Mann or other Isle away from mainland UK we may call you to obtain an additional delivery charge if one is incurred to us.

 

What if only part of your order has arrived?

Refer to your invoice to see whether there is more than one parcel. For example, if it says 1 of 2 or 1 of 3, then this means that we were unable to package your entire order on one package and you should expect a further delivery within the next few days.

If some of the items were unavailable when we went to pick your order then these items may have been cancelled from your order. Your paperwork will show the products that have been cancelled.

Out of stock items on an order will be sent as soon as available.

 

What if your order has not arrived at all?

Before contacting us please check your emails from us. Please check your junk email folder, and ensure that the email address info@Uniquelychristmastrees.co.uk is added to your ‘safe senders’ list. Then contact us quoting the order number and date of order. We will then track your order with the relevant party and inform you on the delivery status and next steps.

 

What if you’re not in?

If you or the intended recipient is not in when the delivery attempt is made, the courier will leave a card at the delivery address confirming that they have tried to deliver. they will do this a maximun of 2 times. On the event the item is not collected after this, an additional charge for re-delivery will be incurred. Please follow the instructions on the card to arrange re-delivery or collection of your order.

 

Collecting your order

Currently it is not possible for you to order from our website for collection.

 

Late Deliveries

Our couriers will endeavour to deliver your order to you as quickly as possible, but sometimes delays can occur. These are usually due to circumstances beyond their control, and unfortunately we cannot accept any liability for them. 

 

Should you have any queries regarding the above delivery information, please e-mail us at admin@uniquelychristmastrees.co.uk.

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Location

Phone: 0333 544 2525

Address: Denna Group Ltd, Denna Hall, Dennahall Lane,  South Wirral, Cheshire, CH640TG