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Terms and Conditions

Welcome to our website. If you continue to browse and use this website, create an account, register for our newsletter, make a purchase or use the site in any other way, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Denna Group Ltd.’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Denna Group Ltd' or 'us' or 'we' refers to the owner of the website and trading as whose registered office is Denna Group Ltd, Denna Hall, Denhall Lane, Burton, South Wirral, Cheshire, CH64 0TG.  Our company registration number is 07801727. The term 'you' refers to the user or viewer of our website.

General Terms

  • Promotional offers are based on available stocks
    • Free baubles subject to availability - if they are sold out or not available when processing the order, they will not be sent out with the order and a replacement will not be sent
  • The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, e-mail address, delivery address, billing address, credit or debit card number and expiry date we also store the login, password, date and time or your account creation and products you viewed or searched for, your purchase history, personal preferences and any phone number recorded or used to call our customer services number.
  •  Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • You agree that any malfunction or damage to any computer, laptop or other equipment used to access the site caused as a result of accessing the site is entirely your own responsibility for which we shall not be liable.
  •  This website contains material which is owned by, licensed to us or permission given to us for its use. This material includes, but is not limited to, the design, layout, look, appearance and graphics or images used. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Furthermore we recommend you view the privacy policies of these websites as these links may not be governed by us and you should view the respective privacy policies of those sites for further information.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • No contract for the sale of any product will subsist between you and until confirms that the product(s) have been dispatched to you by a confirmation email. This confirmation e-mail amounts to an acceptance by of your offer to buy goods from or a third party supplier that is engaged on your behalf by (whether or not you receive that e-mail).
  • If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. If the error is discovered prior to your receipt of the confirmation email, we will cancel and refund your order.
  • You must have a unique email address to use our site. You agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing.
  • This confirmatory e-mail will contain all relevant statutory information concerning your contract.
  • The confirmatory e-mail will also contain a link to these terms and conditions.
  • You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
  • It is your responsibility to ensure you are able to receive e-mails from We recommend you add to your ‘safe sender’ list, and check that your online security software does not block e-mails from us. In the unlikely event you do have any difficulty receiving email from us please advise your Internet Service Provider who should be able to assist you further.
  • To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.
  • You undertake that all details you provide to for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
  • You must choose a password on completion of registration. You are responsible for all actions taken under your unique email address and password and shall only use the Site under your own email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your email address to anyone, nor permit, either directly or indirectly, anyone to use your email address or password.
  • If there are any changes to the details supplied by you it is your responsibility to inform as soon as possible.
  • Registered users are permitted to post reviews on products provided that they comply with our Customer Review Guidelines.
  • You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that we can use the review in other publications for marketing purposes.
  • You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any feedback, ratings or reviews posted by you on the website, including the violation of their privacy or intellectual property rights.
  • You grant and its affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you.
  • All purchases are non-transferable.


Cancellation Terms

  • You may cancel the contract at any time but no later than 7 working days after the day you received the product by:
  • Sending the notice of cancellation by email ensuring that you quote your name, address and order reference number; or
  • Where you have already received the goods, following our returns authorization procedure – by contacting by email or phone. We will provide you with a returns authorization number along with details on how and where to send your item. Wrap the item securely and include the original invoice along with your returns authorization number. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this result in damage or deterioration, we will charge you for the reduction in value.
  • Items that are excluded from the right to cancel include the following: (a) goods made to specification or otherwise personalized; (b) items that contain consumables.
  • We will refund your credit card once we have received and processed the item as soon as possible and in any event within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the goods to or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.


Damaged, Defective, Incorrectly Sent, Incorrectly Advertised goods

  • In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorization procedure by contacting by email or phone. We will email you a returns authorization number along with details on how and where to send your item. Please notify of the problem in writing as soon as possible and preferably within 28 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
  • Multi-buy items: Main or qualifying multi-buy items can be returned to us if they are damaged or defective. We are able to offer you a replacement for any qualifying multi-buy items. Due to the nature of these promotions, we cannot offer you a refund for the main or qualifying item alone.
  • Test of returned items: We test every single return. If a returned item is found not to be faulty by our test we will return the item to you and you will be liable for the postage. We advise you to check. We will not refund postage for items found to be in good working order.



  • This section applies only to the extent permitted by law. For the avoidance of doubt, do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from negligence or willful default, or that of employees, agents or subcontractors or (b) fraudulent misrepresentation.
  • does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
  • Any information (and accompanying material) provided by is not intended to replace the attention or advice of a physician or other health care professional. The statements and products on the website are not intended to diagnose, treat, cure or prevent any condition or disease.
  • strongly advises anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to using any of the products advertised on the website. strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
  • will do its best to correct errors and omissions as quickly as practicable after being notified of them.
  • To the fullest extent permitted by law, is providing this site and its contents on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. in addition, does not represent or warrant that the information accessible via this site is accurate, complete or current.
  • You and will only be liable under these Terms for losses that are a reasonably foreseeable consequence of the relevant breach of contract.
  • The products sold on the Site are not for re-sale or distribution. We reserve the right to suspend accounts where we believe products are being ordered in breach of this Term. does not accept liability for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from when not using the products in accordance with these Terms and Conditions.

Processing of orders

  • debits credit and debit cards on the day of order or on the day of shipping, whichever is soonest. All prices include sales taxes (where applicable) unless otherwise stated, and no charge is made for shipping unless stated at
  • Delivery guarantee. We guarantee that we will process and dispatch your order to our chosen courier within our specified time limit or number of specified hours.  This will be less than 30 days from time of order.
  • In the event of a pre-order we will endeavor to process the order in time of any specified or requested delivery date. However will not be held responsible for any loss of business or any other loss in the event that goods or orders do not arrive in time or on the specified, guaranteed or requested delivery date or dates.
  • will not be held responsible for any loss of business, time or monies or any other loss in the event that goods or orders do not arrive in time or on the specified requested delivery date or dates.  
  • aims to arrange shipment of all ‘in stock’ items within 24-72 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. are not able to supply dates our suppliers may get an item in stock. 
  • You can keep track of your order status yourself on-line by logging into your account. 
  • We will notify you by email upon dispatch of your order. 


  • The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation.
  • Any additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; advises each customer to contact their local customs office for further information. 
  • Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. 
  • We use a number of third party delivery agents to ensure your orders are delivered to you as quickly as possible. Any losses after the item has been dispatched from our website must be reported to us. 
  • For deliveries before a UK bank holiday, we recommend that you order in advance. For Christmas deliveries, we recommend that you order by the 18th December. During holiday periods, we will endeavor to dispatch all ‘in stock’ orders within 24 hours, however we cannot guarantee delivery as the post may be delayed in your area. 
  • We do not accept responsibility for charges incurred due to missed deliveries or re-deliveries. You must endeavor to ensure when you place your order that you are available to take receipt of the order on the expected delivery date(s).  


  • Free mini tree deal subject to availability of stock
  • Free mini tree deal not available with other offers
  • All offers are subject to change at any time and without notice
  •  We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labor disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
  • We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
  • No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
  • It is a crime to use a false name or a known invalid credit card or test credit card number to order online. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the.
  • We reserve the right to amend these terms at any time without notification.
  • If you fail to make any payment to us when due;
  • You breach the terms of this Agreement (repeatedly or otherwise);
  • When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
  •  We suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.
  • may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.
  •  These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between and you relating to your purchase. advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted. We will store a copy of the contract entered into by you with You are advised to read (and are responsible for reading) fully all information on this website.


  • Should you have any queries regarding the above Terms and Conditions, please e-mail us at
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Phone: 0333 544 2525

Address: Denna Group Ltd, Denna Hall, Dennahall Lane,  South Wirral, Cheshire, CH640TG